How to make a claim for air freight?

The goods carried by air cargo transportation shall be borne by the consignor to the carrier, and the carrier shall be responsible for the transportation of the goods until the carrier delivers the goods to the shipper. This period of time is referred to as the carriage responsibility. Due to improper loading and unloading, transportation, storage, and delivery processes, goods are damaged or lost. This is called cargo damage.

The airline is the carrier, the air waybill is the proof of delivery, and as an air transport agent such as Sinotrans, it also has its own air waybill (also referred to as the airborne waybill on the air), and on the back of the air waybill and the air waybill, both have responsibility for division and compensation. Terms.

1. In the case of air cargo transportation, if cargo damage occurs, it is the responsibility of the agent or the carrier to first trace the responsible party. No matter which party’s liability is generally compensated according to the provisions of the “Warsaw Convention”, that is, according to the total air waybill and points. On the back of the waybill, the maximum amount of compensation is $20 per kilogram. The rest of the compensation will be paid by the owner to the insurance company (that is, the goods will be insured prior to shipment).

2. After the imported cargo is unloaded, civil aviation must submit it to the aircraft carrier within 48 hours if there is any damage or shortage.

3. As an owner agent, Sinotrans Company shall try its best to safeguard the interests of shippers. When it is found that the cargo outsourcing is damaged or the number of items is short when the cargo is transferred to civil aviation, it shall obtain the commercial records of civil aviation freight at the same time when the cargo is received. Claim to the airline.

4. The transport of air express shipments is subject to the same claim as the general cargo transportation. Each agent's shipment consignment note has a description on the back. If the shipment is lost during the delivery process, it should also be traced where it is lost and where the responsible party is. The maximum compensation for each international shipment is US$100. All shipments of foreign express company's express delivery agent, if lost, are generally provided free of charge by Sinotrans.

5. Notice of claims and statute of limitations. According to the provisions of the Warsaw Convention, in the event of damage to the goods, the consignee or interested party shall give written notice within 7 days from the date of receipt of the goods. In the case of late delivery, the consignee shall file a claim within 14 days after the date of receipt of the goods. If it is not submitted within the time limit specified above, the shipper will waive the claim.

6. The Hague Protocol of 1955 amended the shipper’s written notice. It should be 14 days from the original 7 days and the late delivery should be changed from the original 14 days to 21 days. The lawsuit was filed within two years, that is, from the date of arrival of the goods, or from the date of termination of the shipment, if the lawsuit was not filed after the deadline, the shipper abandons the litigation rights.