In September, Dongfeng Liuzhou Automobile kicked off the "2009 Commercial Vehicle After-sales Service Skills Match Competition" in the country. Technical elites from more than 500 service stations in 23 provinces and cities went to the competition in their respective divisions to show their skills. It is reported that this competition aims to strengthen the cooperation between Dongfeng Liuzhou Auto and service stations around the country, promote exchanges between service stations, encourage service stations and employees to delve into service skills, improve professional qualities, and better serve the nation's users.
The reporter learned from the Competition Organizing Committee that this service skills competition mainly focused on Balong 507 State III Electric. From September 7 to 24 for the preliminaries, held in Dongguan, Chengdu, Wuhan, Hefei, Ordos, Qinhuangdao six sub-divisions, in the form of regional knockouts, the content of the contest includes theoretical examinations and practical operations. In order to improve the maintenance skills of the service stations and deepen the professional results of the contest, the contest will train the contestants before the game.
With the steady and mature development of the auto market in recent years, the commercial automobile industry in China has also entered the “post-competition era†with service as its main body. The level of after-sales service is a powerful manifestation of the comprehensive strength of a car manufacturer. Relying on high-quality after-sales services to enhance the added value of products has become an important means for car manufacturers to create brands and attract customers. As early as 2004, Dongfeng Liuzhou Automobile put forward the service concept of “serving zero distance, sunshine and onlineâ€. At present, 80% of service stations in Dongfeng Liuzhou are equipped with 24-hour service on-duty and out-of-service capabilities. The average service station time for customer breakdowns has been controlled within 24 hours. It has truly achieved zero service distance and has won a wide range of users. Praise and praise.
While strengthening internal management, accelerating technological innovation, and improving product market competitiveness, Dongfeng Liuzhou Automobile also regards after-sales service as an important part of brand building. Through activities such as technology contests, it is hard to practice internal strength and improve employees' competitiveness. Quality and service level. According to the person in charge of the service department of Dongfeng Liuzhou Automobile, Liuzhou Automobile has turned the after-sales service skill competition into a good platform for technical service personnel of each service station to communicate with each other and learn skills. The outstanding technical abilities that have emerged from the previous competitions have now grown into the technical backbone of Dongfeng Liuqi's service stations.
At present, Dongfeng Liuzhou Automobile's after-sales service skills competition is in full swing in 6 sub-divisions. The top 3 teams in each region in the future will have the chance to successfully qualify for the finals held in Liuzhou, Guangxi, from October 27 to 29th. At that time, there will be 18 teams from across the country competing for the "2009 Dongfeng Liuzhou Commercial Vehicle After-sales Service Skills Competition Competition" championship. Each of the service experts will gather at Liuzhou Automobile Headquarters and compete against each other.
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